Sending exhibitor invitations
How to invite exhibitor representatives to manage their brand in PM One.
Once you have added a brand to an event, you will want the exhibitor's team to log in and manage their own profile, submit documents, and place orders. Invitations are how you get them into the system.
What you will learn
- How to invite a user to a brand
- What the invited user receives
- How to manage brand team members
Sending an invitation
- Open a brand profile (from the global Brands list or from within an event)
- Go to the Members section
- Click Add member
- Enter the person's email address
- Click Send invitation
What happens next
- If the email matches an existing PM One user, they are added to the brand immediately and get a notification
- If the email is new, the system creates an account with a generated password and sends a welcome email with login credentials
The invited user gets the Exhibitor role automatically, which gives them access to the exhibitor dashboard where they can manage their assigned brands.
Managing members
From the brand's Members section, you can:
- View all current team members
- Remove a member by clicking the remove button next to their name
Removed members lose access to the brand but keep their PM One account.
Common questions
Q: Can I invite multiple people to the same brand?
Yes. A brand can have as many team members as you need. They all have equal access to the brand's event content.
Q: The exhibitor says they did not receive the invitation email.
Check that the email address is correct. The invitation goes to the email you entered. If it is right, ask them to check spam. You can also share the login URL and credentials manually.
Q: Can exhibitors invite other team members themselves?
That depends on your setup. By default, adding brand members is a staff action.