Order management
How to view, track, and update exhibitor orders.
When exhibitors order products or services for their booth, those orders land in the operational section. You can track their status, update payments, and export reports from here.
What you will learn
- How to view and filter orders
- How to update order status and payment
- How to export order data
Viewing orders
Event-level orders
- Open your event and go to Operational > Orders
- You will see a list of all orders for this event
Global orders
Go to Orders from the main sidebar to see orders across all events.
Brand-level orders
Open a brand's event page and go to the Orders tab to see orders from that specific exhibitor.
Order details
Click any order to see:
- Order items - what was ordered, with quantities and prices
- Subtotal, taxes, discounts, and total
- Operational status - pending, in-progress, or completed
- Payment status - unpaid, partially paid, or paid
Updating status
Operational status
Use the status dropdown on the order detail page to move it through the workflow: Pending → In Progress → Completed.
Payment status
Update the payment status as payments come in: Unpaid → Partially Paid → Paid.
Applying discounts
You can add a discount to an order from the order detail page. Discounts can be a fixed amount or a percentage of the total.
Exporting orders
Click Export on the order list to download an Excel file with all orders for the current view (event-level or global).
Common questions
Q: Can exhibitors edit their order after submitting?
The exhibitor can view their orders but status changes are staff-controlled.
Q: How do I delete an order?
Use the delete button on the order detail page. Deleted orders are removed permanently.